Privacy Policy

This Privacy Policy applies to:

• Website and web application usage
• Account registration and subscription services
• AI-powered features and interactions

Information you provide may include name, email address, account credentials, inputs, prompts, and data you enter into the Platform, and support queries and communications.

Automatically collected information may include IP address, device type and browser details, usage data such as pages visited and actions performed, log data, and timestamps.

Payments are processed securely via third-party providers such as Razorpay. We do not store full credit or debit card details or sensitive payment credentials. We may store transaction IDs, subscription status, and billing metadata.

We use your data to:

• Provide and operate the Platform
• Deliver AI-generated outputs
• Manage accounts and subscriptions
• Process payments and billing
• Improve features and performance
• Respond to support requests
• Ensure security and prevent misuse
• Comply with legal obligations

Your inputs may be processed by AI systems to generate outputs.

You are advised not to submit sensitive or personal information, including personal email addresses, phone numbers, financial information, government identification details, confidential data, or proprietary data.

We do not require such information for the functioning of the Platform.

We may use anonymized and aggregated data to improve our services and analyze usage patterns to enhance performance.

We do not use personally identifiable information for model training without consent.

You acknowledge that any information voluntarily submitted by you is done at your own discretion and risk. The Platform shall not be responsible for any personal or sensitive information voluntarily shared by users.

By using the Platform, you consent to collection and processing of your data, acknowledge that such processing is necessary for service delivery, and agree to this Privacy Policy.

We may share data with trusted third parties including hosting providers, analytics services, AI infrastructure providers, and payment processors such as Razorpay. These providers process data only to the extent necessary to deliver services.

We may disclose data to comply with applicable laws or regulations, in response to lawful requests from authorities, or to protect our rights, users, or Platform.

We retain your data for as long as your account remains active, as required for legal and regulatory compliance, and for legitimate business purposes.

Data may be deleted or anonymized when no longer required.

We implement reasonable security measures, including encryption where applicable, secure infrastructure, and access control mechanisms.

However, no system is completely secure, and we cannot guarantee absolute security.

You may request access to your personal data, correction of inaccurate data, or deletion of your account and associated data.

To exercise these rights, contact: system@echelonos.co

We may use cookies and similar technologies to improve user experience, analyze usage patterns, and maintain session functionality.

You can manage cookies through your browser settings.

The Platform may contain links to third-party websites. We are not responsible for their content or their privacy practices.

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

Your data may be processed on servers located outside India. By using the Platform, you consent to such transfers, subject to reasonable safeguards.

We may update this Privacy Policy from time to time. Updated versions will be posted with a revised Effective Date.

Continued use of the Platform constitutes acceptance of such changes.

Grievance Officer: Compliance Team, Echelon OS

Email: system@echelonos.co

Complaints will be acknowledged within 24 hours and resolved within 15 days.

For privacy-related queries:

Email: system@echelonos.co